Frequently Asked Questions
I was involved in an accident, now what?
Come by the shop and let us write you a free estimate while you wait. Once you discuss the extent of the damage with our appraisers, you will have an idea of how you’d like to go about getting the vehicle repaired. If you decide to go through your insurance company we can help steer you in the right direction. You may also choose to pay for the repair out-of-pocket without making an insurance claim once you weigh your options.
I was told that I must use a certain repair facility, do I have a choice?
What about multiple estimates? I was told to get three from different shops.
What's a deductible and when do I pay you?
As an example: Your total repair bill was $5000. Your policy is written so that you have a $500 deductible. When you arrive at the shop to pick up your vehicle after the repairs have been completed, you will pay $500 to Excel Collision and the insurance company will pay us $4500.
Whether you are paying for your repairs out-of-pocket or you are only paying your deductible amount, you are responsible for paying the full amount upon completion of the repairs.
OEM vs. Aftermarket parts
How will the use of aftermarket parts affect my repair?
I have an estimate that calls for aftermarket parts to be used. What if I want OEM instead?
If you want to use OEM parts instead, you may be required by your insurance company to pay the difference in price.
Is my car totalled? Who decides whether or not my car is repairable?
Although we may write an estimate for time and cost to repair the vehicle, it’s up to your insurance company whether or not they will pay to have it fixed. They take a number of things into consideration in order to determine the fair market value of your vehicle and then consider the repair costs before deciding whether it’s worth the money to repair the vehicle.
We, as a repair facility, have no choice in the matter.